Home Renewables Ombudsman
How we can help
The best way of avoiding problems with your installer is to make sure you chose the right one. See RECC's Top Tips for Consumers.
The vast majority of installations of renewable technologies go without a hitch, but when things go wrong, we work fairly and impartially to resolve the dispute with your installer.
Complain to your installer
Put your complaint in writing (either by post or by email) to your installer and give them 10 working days to respond to you with a solution.
Submit your complaint
Send your complaint to us to us using our Submit a Complaint Form or by email or post (see Contact Us). We will acknowledge receipt of your complaint and tell you what's happening within 3 working days.
​
Independent Adjudication
If, after 30 days, the mediation process hasn't worked the case will go to adjudication, which means specialist experts make a decision to resolve the dispute. If not resolved satisfactorily by adjudication the Ombudsman will make the final decision. You can review the decision and decide what to do next.
Check if we can help you.
If your installer is unable to resolve your complaint, check if it's a complaint that we can help you with.
Early Resolution
If your complaint falls within the Home Renewable Ombudsman's remit, we will allocate your complaint to a caseworker and they will work with you and the business to reach a resolution that is fair and acceptable to both of you.
Delivering the remedy
When you accept a decision your installer is obliged to implement the proposed remedy within 20 days. If it remains outstanding after 20 days, we will contact the provider to understand why and will keep you informed until it has been completed.
What Our Clients Say
Mrs D. Swindon
"Many thanks for all your help and support which has been great and we certainly wouldn't have been able to get this through to completion without you."
