Home Renewables Ombudsman
HRO Accredited Businesses
Thousands of businesses across the UK benefit from the HRO’s dispute resolution service through membership of one of our approved Consumer Protection Schemes. These businesses show that they are committed to offering the gold standard of service, guaranteeing that their consumers will get the right product for them and their home. If things so go wrong, these businesses offer their customers peace of mind, giving them access to our fair and impartial route for redress through the HRO.
We learn from the complaints we handle and use this to drive improvements and standards, helping our accredited business continue to do the best for their customers.  ​
Our Approved Consumer Protection Schemes:
RECC was developed in 2006 to ensure that consumers who invest in renewable technologies, such as solar panels and heat pumps, are protected. By being part of RECC, businesses demonstrate that they meet its strict standards of customer service, installation quality, and post-installation support. As the largest code of its kind, RECC is key to promoting confidence in the renewable energy sector offering consumers reassurance that the businesses they work with are trustworthy. RECC is approved by the Chartered Trading Standards Institute (CTSI) under their prestigious Approved Codes Scheme.
EVCC sets out high standards for businesses who are offering to sell and/or install EV chargepoints at private domestic premises. As well as requiring compliance with all relevant legal provisions, EVCC aligns with the Institute of Engineering and Technology’s Code of Practice for Electric Vehicle Charging Equipment Installation and Building Regulations. By being a member of EVCC, businesses demonstrate that they will design and install a chargepoint that works to the consumer and their property, ensuring that consumers can confidently make the transition to EV ownership.
